Common Questions

What you should know!

How does ADT professional monitoring work?

Our monitoring centers work 24/7 to give you peace of mind. ADT professionals are notified immediately of alerts and unusual activity to respond and help guide you during an incident.

If I have an emergency, should I call ADT first?

No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and ADT will request emergency services.

Is there an ADT mobile app?

Yes, ADT’s mobile app is available on the App Store and Google Play. Get motion detection alerts, monitor your home in real-time and manage your smart home from virtually anywhere.

Does ADT require internet?

ADT doesn’t require an internet connection for the basic ADT package. However, an internet connection will be required for customers that want smart home automation and/or video monitoring through an upgraded package.

What is the ADT and Google partnership?

ADT and Google are setting out on a journey to develop and deliver new innovations to create a more helpful smart home security experience, supported by two leaders in smart home hardware, technology and professional home security customization, monitoring and customer service.

Does ADT work with Google Nest products & other smart products?

Compatible with select Google Nest products and most popular smart home products like smart lights, smart thermostats, cameras and more, ADT makes living easy.

Can I purchase Nest products through ADT and have them professionally installed?

Yes, customers can purchase the following Google Nest products from ADT and have an ADT installer set them up in their home:

  • Nest Doorbell
  • Outdoor Nest Cam
  • Indoor Nest Cam
  • Nest Cam with floodlight
  • Nest Hubs
  • Nest Thermostats
  • Nest Aware and Nest Aware Plus
Can I add a security camera to my package?

Adding an indoor, outdoor or doorbell camera at any time is easy with ADT. Monitor in real-time, share clips and get alerts on your smartphone from virtually anywhere.

How do I know which ADT package is right for me?

Rest easy knowing that our ADT specialists are trained to customize smarter home security systems that suit your needs, home and lifestyle.

Why do I need ADT professional monitoring?

Security is your concern, but it is our business. From immediate alerts and live agents, professional monitoring helps guide you through some of life’s scariest moments.

Does ADT work with smart home products?

Yes, your ADT system is compatible with most popular smart home products: smart lights, smart thermostats, cameras and more. Control your products through the ADT app or via voice assistants.

How much will my ADT package cost?

Pricing is subject to your home and needs, which is why our ADT specialists take the time to customize the best package to give you the most accurate pricing.

Does ADT work with smart home products?

Yes, your ADT system is compatible with most popular smart home products: smart lights, smart thermostats, cameras and more. Control your products through the ADT app or via voice assistants.

What type of home internet connection is right for me?

The right type of internet connection depends on your broadband needs. Internet speed and bandwidth requirements typically depend on the number of connected devices on your home network and your intended internet activities.

If you want to quickly download large files, stream video in 4k resolution or make video calls, those activities will have a greater requirement for high-speed internet than if you’re using your internet connection to check e-mails – especially with multiple users in a household.

The internet service available to you will depend on where you live. Not all speeds available in all areas. You can check availability at your address.

Price may also be a consideration when looking for the best internet provider. For customers looking for affordable internet plans, AT&T has plenty of options.

Where available, you can get an AT&T Fiber plan starting as low as $55/mo1. with no annual contract and equipment fees included. Pricing for AT&T Fiber plans is straightforward, meaning there is no price increase at 12 months and no equipment fees.

Qualified customers can also save up to $30/month or even get free internet service with the affordable connectivity program.2

1Price plus taxes after $5/mo Autopay & Paperless bill. Other charges may apply. Ltd.aval/areas.
2Up to $75/mo on Tribal Lands. Terms, conditions & restr’s apply.

How do I find out if AT&T Internet is available in my area?

You can check which AT&T Internet service is available at your address.

For Fiber availability, the AT&T Fiber coverage map displays metros where AT&T Fiber is available for home internet.

If I want a faster internet connection, can I upgrade my AT&T internet?

If you are a current AT&T Internet customer and want a faster Internet plan, you can check to see if you are eligible to upgrade to a faster plan here. You will be prompted to log in to your existing myAT&T account to modify your service. If a faster Internet plan is available at your address, you can follow the prompts to upgrade your Internet plan online.

Where available, you might consider upgrading to an AT&T Fiber plan. Fiber optic internet delivers faster speeds than traditional copper internet. In fact, AT&T Fiber with 5 GIG speeds delivers the fastest residential internet of any major internet service provider in select areas.1 The cost of upgrading to an AT&T Fiber plan will vary depending on the plan you choose.

1Fastest among major internet service providers, based on 5Gbps offering. Internet speed claims represent maximum wired network service capability speeds and recommended setup. Actual customer speeds are not guaranteed. Single device wired speed maximum 4.7Gbps. For more information go to www.att.com/speed101

What are the best deals on AT&T Internet?

You can check out our best current offers for AT&T Internet and AT&T Fiber here.

For existing AT&T wireless customers, you may be eligible to receive a Reward Card when you add AT&T Fiber.1You can learn more about offers when you bundle AT&T Internet and wireless service here.

If you qualify, you may also save money on your AT&T Internet service through the federal Affordable Connectivity Program. You can learn more about saving money on your AT&T Internet service through the ACP program here. If you’re approved for the federal Affordable Connectivity Program, you are also eligible for low-cost internet service called Access from AT&T if you apply your ACP benefit to that service. To qualify for free2 unlimited internet, you should first get approved for the ACP3, then sign up for Access from AT&T and apply your ACP benefit. You can read more information on how to get free² internet service here.

1With elig. postpaid wireless plan. Redemption req’d. Ltd. avail/areas.
2W/Access from AT&T plans up to 100Mbps. Terms, conditions & restr’s apply.
3If you are already approved for Lifeline, you automatically qualify for ACP. There is no need to re-apply.

What is a good broadband speed for my household?

When considering what a good broadband speed is for your household, you may want to evaluate the amount of bandwidth you will require. The suggested bandwidth for a household depends on the number of users, number of devices, and types of activities for which you will use internet service.

Some internet activities perform better with higher speed services. Examples might include transferring large data files or streaming high-definition video.

Other applications do not require fast internet speeds to complete. Examples might include sending short e-mails without attachments or basic web browsing.

The FCC recommends having an internet connection starting at greater than 25 Mbps for users with more than one device running multiple high-demand applications like streaming HD video or multiparty video conferencing.

You can check out the speed of your current internet service by running at internet speed test.

For more information about the broadband speeds of our internet plans, please check out our guide to understanding internet speed. Once you have an idea for the internet speed you need, you can check which AT&T Internet service is available at your address.

Still have Questions?

Crime Prevention

What can you do to prevent crime at home?

Your home is the most valuable asset you have and it is worth protecting. Here are some tips to help you keep your home safe.

When at Home

  •  When in your backyard lock your front door and vice versa.
  • When in the home, it is a good idea to keep your doors locked.
  • Consider keeping your blinds/curtains closed at night so people can’t see in.
  • Consider installing an alarm system through Smart Haven Security.
  • Have an emergency kit prepared.
  • Never leave your children at home alone, and be wary of strangers coming to your door.

When on Vacation

Vacation is a time for fun and enjoyment. You can make each trip more enjoyable and carefree if you take a few simple steps to reduce the possibility that your house will be burglarized or vandalized while you are gone. A vacant house, or one that appears to be unoccupied, is an appealing target for a burglar.

  • Arrange to have your mail picked up and consider stopping newspapers.
  • Remember to have the grass cut, the leaves raked or the snow removed as necessary.
  • Use timers on a few lamps in rooms where the light will be noticed from outside the house.
  • Have a neighbour check both inside and outside the house every few days. Ask them to pick up items delivered while you are away.
  • Ask a neighbour to park their car in your driveway / designated parking stall.
  • Have someone put out your garbage cans on garbage pick-up day.
  • Don’t announce your vacation on your voicemail or social media.

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In Your Yard

The following outdoor belongings are often targeted by thieves:

Ladders: If you keep ladders out, be sure to chain or padlock them. A ladder can be used to gain entry to second story windows. If at all possible, store the ladders in a shed or garage.

Tools: Put tools away after a day of yard work. Lock them in a shed or in an enclosed garage area. Screwdrivers, hammers and pry bars can be used to break into your home, garage, or vehicle.

Tables and chairs: Use a chain or a cable to lock your patio furniture.

Bicycles and other ride-on toys: Always put them in a garage or shed. If you do not have either, lock them to something that can’t be moved.

  • Trim trees and bushes that could conceal burglars, especially around windows and doors.
  • Keep your yard maintained to give the house a lived-in appearance. Cut grass, rake leaves, remove dead branches and debris.
  • Install motion-sensitive outside lights to brighten dark areas around doors or windows.
  • Ensure your fence and gate are in good repair – check for holes and damage that may need repair. Keep your gate locked at all times and ensure the lock works properly. A lock or latch that self closes and can be padlocked when you are away is recommended. Install privacy slats in chain link fences.
  • Plant spiky plants along the perimeter of your yard and under windows to deter intruders.

In Your Community

  • Be aware of strangers and look out for each other.
  • Leave keys and emergency phone numbers with a trusted neighbour.
  • Keep up appearances – a well-tended neighbourhood is less attractive to criminals and vandals.
  • Get involved in crime prevention programs.

Firepit Safety

Be a considerate neighbour when enjoying a backyard fire and limit smoke and noise. Make sure your fire pit is safe and meets bylaw requirements for your community.

Ensure firepit is safe and legal

  • Locate firepits at least 3 metres from buildings, property lines and anything else that could catch fire.
  • Assemble your firepit from bricks, concrete or heavy gauge metal no higher than 60 cm and no wider than one metre.
  • Fully enclose the sides of your firepit.
  • Use a spark arrestor with openings no larger than 1.25 cm to cover your fire pit.

Firepit Fuel

  • Dry untreated wood.
  • Charcoal.
  • Natural Gas.
  • Dry wood.

Do not burn any material that creates excessive smoke must not be placed in a firepit including:

  • Yard waste.
  • Grass clippings, leaves or branches.
  • Garbage.
  • Paper or Cardboard.


  • Never leave a firepit unattended.
  • Never leave children alone with a lit fire.
  • Always make sure a fire is completely out when you are done.
  • Keep a water source or fire extinguisher nearby to extinguish the fire when necessary.
  • For more information on firepit construction or location please contact your local Fire Rescue Services.

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Get Free Cameras!

Help protect every inch of your home with Smart Haven. Our home security cameras secure your property from intruders, vandalism, and burglars. Customize your security camera layout by contacting our security camera installation professionals.

Get Fiber Internet

The speeds for Multi-Gig are the fastest possible and give AT&T a leg up to be the first provider choice for new and existing customers. See your favorite products, services, customer stories, entertainment, and our innovations in action. Watch the new connected life unfold.